Here are answers to our frequently asked questions but if you don’t find the answer here then please feel free to contact us.
When should I order/send out Save the Date cards?
It’s best to start spreading the news as early as possible. We would recommend ordering/sending your Save the Date cards 9-12 months in advance of your wedding so guests have plenty of time to plan holidays, make travel arrangements etc. See our Wedding Planning Diary. All designs in our ranges include a Save the Date card so you can fully co-ordinate your stationery. Orders take approximately 6 weeks to complete.
When should I order/send out my Wedding Stationery?
We would recommend that you order invitations and other stationery items 4 – 5 months in advance of your wedding. Orders take approximately 6 weeks to complete. Traditionally, invitations are sent out to guests 6 – 8 weeks before the wedding, but it is more usual these days for couples to send them out up to 12 – 16 weeks prior to the wedding.
Can I get a sample of an invitation?
Yes of course! It’s the best way to see the quality and beauty of our products. Each sample costs £5 which includes p&p and up to 3 samples (up to a value of £15) are fully refundable against an order. Please note that the wording on our samples is generic and cannot be personalised. A relevant code will be issued to use at the checkout stage of your order.
How many invitations should I order?
The standard recommendation is 1 invitation per household. We also advise ordering an extra 5 – 10 invitations to be on the safe side as there can often be last minute changes to your guest list and we cannot always guarantee a quick turnaround outside of your production slot. If you do, however, find that you need additional invitations at a later stage then we will be happy to produce them for you at the same rates providing there are no changes (minimum order 15 pieces).
How many ‘Order of Service’ cards should I order?
We suggest ordering one order of service card for each guest attending the ceremony, however one order of service for every two guests should be sufficient if you are on a tighter budget.
Do I need to order all my stationery items at the same time?
No, this is not necessary and items can be ordered as and when you need them. However we cannot guarantee colour continuity of materials when ordering from different order batches. If this is a concern, then we recommend you place your order for all items required at the same time, so as to guarantee material colour, and we will store those materials for you until you have the details required to finish the order.
What if we don’t know the details of everything at the time of ordering?
This is not a problem. Usually the Order of Service and Menus etc., are required later than the invitations and reply cards, so when you know the details you can send them on to us and we will complete the order.
Are envelopes included in the price?
Yes. All envelopes for any stationery that requires them are included in the price. For our Swarovski crystal invitations, we include a high quality 130gsm envelope together with a square of 1.5mm protective foam to ensure your invitations arrive with your guests in perfect condition through the post.
Can I choose my own wording for my wedding invitations?
Yes. We have a number of suggested wording templates but you are welcome to provide us with the wording of your choice, providing it fits onto your stationery.
Will I see proofs before my wedding stationery is printed?
Yes. We will send you proofs of the text for all your stationery items via email in the form of a pdf document for you to view. It is only once you have signed the confirmation of these proofs in writing once you have thoroughly checked everything is correct that we will proceed with your order. Please note that no proofs will be supplied for Personalised Products requiring printed guest names, for example, place cards and table plans. You will need to supply us with a typed list of the names so please ensure that all spellings are correct. Please see our full terms and conditions.
Can my Wedding Stationery be made in the colours to match my wedding day?
Yes of course! We have a selection of card and ribbon colours for our stationery ranges. However, if you like a particular design and you cannot see your chosen colour, please contact us and we will try to source the correct colour for you. Sometimes we will require a small sample of material that is your chosen colour theme so we can best match the colour for you. We will of course return your colour swatch once we have matched your colour.
What are your payment terms?
Due to the personalised and handmade nature of our wedding stationery, payment is to be made in full upon placing your order.
How is my Wedding Stationery Delivered?
Your wedding stationery will be securely bubble wrapped into a solid box and delivered by courier using a signed for service. Please see our shipping & delivery details.
What if we need our stationery in a hurry?
If you are in a hurry we offer an express service that guarantees despatch within 7 working days of receipt of approved proof on a next day delivery service. This option can be selected from the options as you order and costs £75.
What happens if my wedding is cancelled?
Please see our full terms and conditions for any cancellations and other information required.